Est. 2003 · Mississauga, ONRetrieve quote
Softbase Solutions
Ch. 03 / Practice II · Operational leverageMississauga · ON · Since 2003

Automate the work that's eating your week.

We design and ship automations that handle repetitive operations, support, and back-office work — measured, observable, and safe to roll back.

Engagements

What we deliver

The ai automation engagements we run most often.

  • 01

    Document Processing

    Intake, extraction, classification, and routing for invoices, claims, and contracts.

  • 02

    Customer Support Copilots

    Agent-assist, drafted replies, deflection, and escalation tuned to your tone and policies.

  • 03

    Operations Workflows

    Power Automate, Logic Apps, and custom orchestrations across your existing stack.

  • 04

    Data Movement

    Connectors, ETL/ELT, and event-driven pipelines on Azure — fully observable end to end.

  • 05

    Reporting Automation

    KPI roll-ups, scheduled reports, and self-serve dashboards your leaders actually open.

  • 06

    Human-in-the-Loop Controls

    Approvals, audit trails, and rollback for every automated action so nothing happens you can't undo.

Method

How we engage.

A predictable cadence — from a written plan to running operations. You steer, we row.

  1. Step 1/4

    Discover

    A short workshop to align on success metrics. You walk away with a written plan in two weeks.

  2. Step 2/4

    Design

    Architecture, data model, and a thin slice in production — not a slide deck.

  3. Step 3/4

    Deliver

    Senior engineers ship in one-week increments you can review, test, and steer.

  4. Step 4/4

    Operate

    Runbooks, monitoring, and a clean handover — or we keep operating it for you.

Proof · in production

Outcomes from recent engagements.

Indicative results from delivery work in this practice. Numbers are anonymized; references available on request.

  1. 12 hrs/week

    back per support agent

    After a draft-reply copilot was embedded into the existing helpdesk.

  2. 98.4%

    auto-classification accuracy on inbound forms

    With a human-in-the-loop step for the long tail of edge cases.

  3. Zero

    irreversible automated actions

    Every workflow ships with a kill switch and a documented rollback.

Questions we hear

Frequently asked questions

Next

Dispatch

Spotting work to automate is easy. Picking the right one is hard.

Book a 30-minute call. We'll score five candidate workflows with you and show you the math.